As a real estate manager of a commercial building, one of the basic objectives is to offer your tenants with an experience that is matchless. One way to add value for your property and increase their satisfaction is to offer concierge service. When talking about concierges the only concept that comes to mind is the concierge desk at the hotel which provides services to the in-house guests. However, in a commercial space, a concierge can provide much more than just that service.
A concierge in the building can save the tenants from the mundane tasks of looking up for various services like laundry, plumbing etc. A concierge can provide recommendations as they are equipped in a better way to help their tenants with a complete database of such professionals. Therefore, in order to get the job done in the right way, a concierge who is well-versed in various activities, updated and trained in customer service is required.
Top-notch concierge services are now seen as a mandatory thing for potential tenants in the premium end of the corporate real estate market, and a determining factor for key corporations when choosing their office location. In fact business-savvy tenants are also asking for professional concierge services at the lease negotiation stage. As per the landlords and office tenants, concierge services for employees and guests has now become one of the most important factors to look out for in buildings along with other amenities like retail outlets, lounge, food court, conference facilities, gymnasiums and open spaces for huddles and team get-togethers.
These days, the biggest luxury available to most people is time, so the reply to this is having concierge service to make things run at ease, whether it be with assisting to welcome and guide the customers, to making a restaurant booking or ordering a takeaway coffee.
Additional benefits that concierge desk offers
· Offering concierge services to your employees, tenants, and clients is a great way to increase performance and productivity, improve customer experience, boost employee morale and add value.
· Employee productivity goes up because there is a dedicated desk to take care of their requirements while they are at work. So, be it paying the bills or doing the bookings, there is someone to fall back on.
· Each request is given a stipulated time frame to start and complete and a report is prepared submitted to the client on completion of assignment.
All these explain why concierge service is important for an office building to have.
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